This will be the title of your ticket.
Please specify the endpoint URL that you are having issues with
Please outline the specific steps you took that led to the issue. This will help us replicate and investigate the problem
Share the relevant details of the API request you made, such as request method, headers, and payload
If you received a response, provide details such as response status code, headers, and response body
(in UUIDv4 format)
Please attach relevant logs showcasing the issue you encountered. This will assist us in better understanding the problem
Please specify the SDK method that you are having issues with
SDK version used in your mobile app
Specify the platform and version where you are experiencing the issue - Android/iOS/both
Model and firmware version of locks
If yes, please attatch quick start app logs
Attach SDK logs that showcases the issue
Indicate how often the issue can be reproduced
include if relevant
Priority of this request.
Email associated with an Engage portal account
Have you attached your ID Public Key?
Have you attached your Access Public Key?
Specify the environment in which you are experiencing the issue
Percentage of customers affected